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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrey

June 11, 2025

5  out of  5
rating by Jeffrey
"Very satisfied with my overall experience with State Farm. I am a long time customer, and I am very happy with the service I receive."
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monica lindsey

June 10, 2025

5  out of  5
rating by monica lindsey
"Eriq Wade demonstrated great customer service! He took the time to explain information and guided me in the the right direction to resolve my issue. Eriq gets an A+ from me on how customer service should be done. Thanks Eriq for going the extra mile to assist me!"
We responded:
"Thank you so much for your kind words! "
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Tammy Kaye

June 9, 2025

5  out of  5
rating by Tammy Kaye
"Bailey was very helpful and was able to answer all my questions. Thank you!"
We responded:
"That's great to hear! So happy we could help!"
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Stephanie Williams

June 6, 2025

5  out of  5
rating by Stephanie Williams
"Bailey was a PLEASURE dealing with. She helped me in so many ways and had the exact answer to take care of our needs."
We responded:
"We love to hear it! Thanks for your review!"
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Nicole Dziedzic

June 5, 2025

5  out of  5
rating by Nicole Dziedzic
"When I moved here Wil was recommended to me and I’m very glad I went with them for my car and renters insurance. They walked me through what I needed, the staff were all very patient and knowledgeable. Everyone was also very kind and got back to me very quickly when I needed answers regarding my insurance needs. Highly recommend them to all new to Charlotte and those that are already established!"
We responded:
"WOW! Thank you so much for your kind words! We're here for all of your insurance needs and always happy to help!"
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Angel Burr

June 2, 2025

5  out of  5
rating by Angel Burr
"I called State Farm because my policy for homeowners insurance was renewed, however, my home loan was sold to a new company, and so the former mortgage company was listed as the mortgagee on my insurance policy. Hillary updated the motgagee information on my policy and forwarded the information to my new mortgage company. Hillary also followed up with me afterwards to make sure all information had been received. Thank you so much, Hillary."
We responded:
"So thankful we were able to help with your homeowners insurance! Thank you for a great review!"
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Kay Bradley

May 30, 2025

5  out of  5
rating by Kay Bradley
"Bailey provided exceptional customer service while providing the needed information to resolve my issue/questions."
We responded:
"Thanks!"
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Abdeel Burgos

May 29, 2025

5  out of  5
rating by Abdeel Burgos
"Mable was a pleasure to work with. She got me an amazing rate for my new Tesla, my other vehicle and renter’s insurance. Best part of it all though was her knowledge and advice with everything. 10/10 recommend."
We responded:
"Thank you so much for your kind words! Always here to help!"
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Demecus Hooker

May 28, 2025

5  out of  5
rating by Demecus Hooker
"I worked with Mable on my auto insurance policy and am highly satisfied! This woman deserves a raise! Thank you!"
We responded:
"Love to hear what a great experience you had! Thanks for your kind review!"
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Dr. Deborah S. Byrd

May 27, 2025

5  out of  5
rating by Dr. Deborah S. Byrd
"Hillary was phenomenal! Very professional and extremely helpful ! 5 star service! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Shaana Wylle

May 21, 2025

5  out of  5
rating by Shaana Wylle
"Gracefully helpfulwith Ryan he was awesome and was very nice towards me I’m so blessed and he is a great salesman and he cares abt you"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Katie

May 19, 2025

5  out of  5
rating by Katie
"Bailey was great and I truly appreciate the follow up to make sure I still needed my supplemental insurance!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Rogerhood J

May 16, 2025

5  out of  5
rating by Rogerhood J
"Fast service and they don't leave the office early. I called at 4:57 pm and someone was ready to help me."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Harlin Puckett

May 15, 2025

5  out of  5
rating by Harlin Puckett
"Mable Swindell went above and beyond to help me with my renters insurance for my first apartment. She explained everything (even the things I didn’t know I needed) and took all the steps to ensure the process was smooth and contoured to my needs. She had wonderful energy and was genuinely happy to help."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christine H

May 15, 2025

5  out of  5
rating by Christine H
"Excellent service. Wil and his team are my go to for my insurance needs. If you are looking for a prompt agent with a great support staff, look no further!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Malcom Dorsey

May 14, 2025

5  out of  5
rating by Malcom Dorsey
"Had a great experience with mable handle the process very smoothly would definitely recommend to new customers"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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DeAja Gaines

May 13, 2025

5  out of  5
rating by DeAja Gaines
"Chavely was super nice and super helpful! Thank you so much!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Veronica Puebla

May 12, 2025

5  out of  5
rating by Veronica Puebla
"Mable is AMAZING and deserves a raise! I had Sam who was also very good. We were transferred to great hands. Mable is professional and goes beyond, like a friend. I don't know if I can say that. I will say this though, if anyone talks to me about needed insurance, I will suggest Mable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kierra Enty

May 8, 2025

5  out of  5
rating by Kierra Enty
"I spoke with Mable to get renters insurance in my new apartment and she amazing! The phone call was very smooth and she was very sweet and down to earth! Thank you so much!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mommy247y

April 28, 2025

5  out of  5
rating by Mommy247y
"Ms. Chavez help me today find affordable car insurance. Im so thankful!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Irwie

April 24, 2025

5  out of  5
rating by Irwie
"Wil Lawson is a great agent. He truly is our “Good Neighbor” at State Farm! He kept us informed throughout the entire process, always calling us when he said he would. I would highly recommend Wil to anyone looking for the best agent State Farm has!"
We responded:
"Wow! Thank you so much for your kind words! Always happy to help!"
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Molika Washington

April 22, 2025

5  out of  5
rating by Molika Washington
"I had a great experience speaking with customer service agent Chavely, who helped me find the most affordable car insurance that fits my budget. Chavely took the time to address all of my questions and was incredibly friendly and patient, prioritizing customer satisfaction. I highly recommend reaching out to Chavely for anyone in search of insurance; you won’t be disappointed!"
We responded:
"Thank you so much for sharing your great experience! "
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Chanel D

April 21, 2025

5  out of  5
rating by Chanel D
"Hillary you are so AWESOME! I love her! I can talk to her for hoursss! I genuinely forgot I was on the phone with insurance rep I felt like I was talking to a bestie! I appreciate the quick and efficient help while working on my new policy and I wasn’t aware of the many convenient add ons I can get Hillary provided me with additional knowledge like setting up a college fund for my child/ referring my sister for pet insurance. I love her I cannot explain how dope she is! If need assistance again I will only ask for Hillary! Period. 10/10!"
We responded:
"What’s the point if we can’t make new besties along the way?! Thanks for your awesome review!"
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Alyssa Mathews

April 18, 2025

5  out of  5
rating by Alyssa Mathews
"Mable was great and helpful. She was knowledgeable and patient as well!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Anna Elizabeth James

April 10, 2025

5  out of  5
rating by Anna Elizabeth James
"Ryan was a pleasure to work with! He took the time to make sure I understood my policy and what it has to offer. Ryan is easy to communicate with and was able to work with me around my busy schedule. Thanks, Ryan and Wil Lawson State Farm!!!"
We responded:
"So happy we could help!! Thanks for your kind words!"